refund policy

You can return most new, unopened items within 30 days of delivery for a full refund. We will also cover the return shipping cost if the return is due to our error (you received a wrong or defective item, etc.).

You should expect to receive your refund within four weeks of your package being handed over to the return sender, but in many cases you will receive a refund faster. This period includes the transit time it takes us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return after we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply log into your account, view the order using the 'Complete Orders' link in the 'My Account' menu and click the 'Return Item' button. We will notify you of your refund via email once we have received and processed the returned item.

Shipment

We can ship to virtually any address in the world. Note that some products have restrictions and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you have chosen. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that shipping costs for many of the items we sell are weight dependent. The weight of such an item can be found on the detail page. To reflect the policies of the shipping companies we use, all weights are rounded up to the nearest pound.