If you are not completely satisfied with one of our articles, you can send it back to us within 30 days, without giving a reason. Please bear the return costs. You can find more information about your right of withdrawal, as well as a sample withdrawal form, in our terms and conditions at the foot of the page.
Please contact us for this by email at: email@example.com
Unfortunately, we are currently unable to offer exchanges - just send your item back as described here and simply order a new one.
If you have further questions regarding the return or the exchange, simply write us an email to firstname.lastname@example.org or use the contact form on the contact page.
All orders are processed and dispatched within 24 hours on weekdays. We usually send books / goods with the Deutsche Post and thus have an expected - but not guaranteed - standard delivery time of 1-3 working days.